RACO Wireless, a global provider of wireless data solutions to the machine-to-machine industry, has recently introduced its turnkey 24/7 Omega Call Center Service.
With the help of the new Omega Call Center Service, RACO Wireless M2M solution partners, will now be able to offer their customers with the service they need on any day, at any time.
In a press release, John Horn, president of RACO Wireless, said, “Many of our solution partners offer excellent assistance during business hours for their customers, but they cannot cost-effectively support their own call centers. With RACO Wireless’ new Omega Call Center Service, our partners can rest assured knowing that their end customers can now reach a live person 24 hours a day, 7 days a week -- a professional who is trained to determine the nature of the customer’s need and react accordingly.”
He added, “With this launch, we once again demonstrate our commitment to providing our M2M solution partners with the tools necessary to succeed.”
RACO Wireless can assemble a flexible, end-to-end M2M wireless connectivity solution for its partners, including delivering custom rate plans, tailored billing solutions and customized wireless connectivity as well as helping them brand their M2M applications and deliver 24/7 customer service, within just hours or days.
“Frost & Sullivan (News - Alert) firmly believes that service providers that offer scalable, secure, and easy-to-implement tools that facilitate the rapid development and customization of M2M solutions will have a competitive advantage in global M2M markets,” said Brent Iadarola, Frost & Sullivan’s global research director.
“That’s exactly what RACO Wireless is doing with the turnkey call center services it is providing for its solution partners. We continue to be impressed by RACO Wireless’ ability to simplify the complex M2M ecosystem and offer a ‘complete’ M2M solution with a wide range of innovative tools designed to help its M2M partners thrive,” he added.
In related news, Frost & Sullivan recently awarded RACO Wireless with the “2012 Entrepreneurial Company of the Year Award” in the North American M2M communications market.
Edited by Jennifer Russell