Recently it was revealed that Ringio has released its newest cloud-based innovation, the Ringio Call Center. The extremely affordable solution enables a company’s inbound and outbound call centers to work together from multiple locations to respond to calls intelligently and quickly.
The hosted call center application can be set up on computers and mobile devices from many locations in a matter of minutes. Because it is based upon a Software-as-a-Service (SaaS) model, it enables companies to avoid large upfront costs and boasts various features found within Ringio’s virtual PBX (News - Alert). And the plug-n-play CRM phone integration with the real- time screen popups make Ringio’s cloud-based call center application much more powerful than similar products on the market.
Sam Aparicio (News - Alert), CEO at Ringio, said in a statement, “Call centers have hundreds or thousands of daily opportunities to make a positive brand impression. With Ringio Call Center, you can empower agents to turn each phone interaction into a relationship building opportunity. When everyone can see who is calling, and gets the right info on their computer screens, there's a magic transformation in people's attitude towards the customer.”
Ashish Soni, CTO at Ringio, added, “We are excited to extend the capabilities of the Ringio Technology Platform to support Queuing. The IVR and smart call queuing seamlessly connect customers or prospects to the call center agents. The virtual automatic call distributor (ACD) routes calls to agents based on their availability and knowledge about the caller.”
Not too long ago, the company developed a unique call processing system. Sam Aparicio, co-founder and CEO, and Michael Zirngibl (News - Alert), co-founder and chairman of Ringio both dropped CTO and CEO positions respectively at Angel.com to start the call routing service that emphasizes ease of use and effective improvement of customer interaction.
Hosting an informative demo, Aparicio and Zirngibl showcased Ringio’s simple yet efficient software that is sure to breach the cloud communications scene with a bang. Developing Ringio as a “cloud-based solution to help businesses get better over the phone,” the founders “wanted to simplify the technology” of call center services, stated Zirngibl. Taking a Skype (News 
- Alert) like approach to call center technology, both officials knew they never wanted to own an actual data center again.
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Edited by
Jamie Epstein
