A growing business must constantly capture new customers while satisfying an existing customer base as well. Businesses that fail to nurture and retain their existing customer base are generally unsuccessful.
So, one of the key components in marketing and business growth is to spend major time and effort in nurturing these diverse customer relationships.
In this regard, ArrestRecords.us.org, a website providing arrest records, has launched the new VIP customer service plan for the website’s repeat customers, to bolster repeat business by offering instant access to experienced customer service representatives.
ArrestRecords.us.org provides sound background check or arrest record reports. The firm has been providing information to those seeking employment, curious about literature on their past, or just interested in exploring its warrant report services.
The company’s new VIP program will be available by the end of February, according to sources.
Under the terms of this new VIP customer service plan, the repeat customer’s name and phone number will be tagged in the system as soon as they make more than one public document purchase from the company.
Once the name and phone number is tagged in the system, they’ll have the ability to access the most experienced customer service representative available at the time, whenever they call from their home phone or cell phone, or contact them from their dedicated mobile device.
“Generating repeat business is the main goal of any serious organization,” said Josh Fraser (News - Alert), the company spokesman. “And, we know from experience that great customer service is what keeps customers coming back. So, setting a higher customer service standard for repeat customers just makes sense.”
If the customer is calling during a peak time and no VIP customer service representative is available, a VIP customer service representative will call the customer directly as soon as they are available, through the callback option provided for repeat customers.
Fraser added, “This way they can always know that they will be dealing with an expert who has the experience to respond to even their most complicated question or concern…In addition, they will have a call back option if they don't want to be on hold.”
“All in all, this is designed to streamline the customer service experience for our most important customers,” Fraser said. “We want to build customer loyalty and VIP customer service is the way to go forward and make that happen.”
Edited by Braden Becker