Kuwait Finance House announced last week that it is planning to apply a new strategy to upgrading one of its call centers. The company said the decision to alter the contact center’s strategy is due to a paradigm shift in its banking services and electronic channels.
Chief retail banking officer Mohammed Al-Fouzan made the official announcement during a ceremony honoring the call center’s distinguished employees.
Kuwait Finance House was established in 1977 in the State of Kuwait, as the first bank operating in accordance with the Islamic Shari'a. It provides Islamic Shari'a compliant products and services, covering banking, real estate, trade finance, investment portfolios, and other products and services.
KFH has a local branch network of 52 branches and has established independent banks in Turkey, Bahrain and Malaysia. It has stakes in other Islamic banks as well.
Future plans for the contact center will focus on performance, client service, and quality of services the call center will provide. Al-Fouzan said that such support motivates employees to continue to work relentlessly to reach new ideas and innovative services that set KFH apart from others, reported the website AMEInfo.
KFH plans to develop new services for clients, such as upgrading banking technology to meet the requirements of clients by allowing them to activate bank cards online and through the phone service. The new services are expected to save time and effort and allow clients to access such services at any time and from anywhere.
Edited by Braden Becker