XACT Telesolutions, a call center solutions company, announced that the company is expanding its range of customer service outsourcing solutions with e-mail management services. The company uses state-of-the-art call processing technology to support communication between company and client.
The call center is able to consistently deliver significant improvements in customer satisfaction and overall operational efficiency. Its extensive list of virtual call center outsourcing services includes inbound and outbound call handling, Web chat, e-mail management and other online outsourcing tasks, as well as traditional "brick and mortar" phone management.
XACT Telesolutions clients will have the opportunity to let the American-based call center handle both phone and Internet communications between customers. The company's e-mail management department will respond to the reality of increased e-mail communication and offer an all-in-one customer service solution for its clients, which cover phone and e-mail.
"Although the phone is still a form of interaction highly appreciated by customers nationwide, e-mail offers customer convenience on a new level," stated Kathy Gray, the Director of Business Development at XACT Telesolutions.
"With our skilled and experienced e-mail management team, we can now assist our clients with online interaction and free up more of their time for important business operations," Gray adds.
XACT Telesolution's e-mail management solutions differ from its call center solutions in the form of interaction. Customer satisfaction and professionalism should be consistent throughout all mediums of communication.
"We empower talented and dedicated personnel who perform and achieve their goals in a teamwork environment that stresses customer dedication, creative thinking, professionalism and ethics," Gray said.
The new e-mail management service includes responding to e-mails sent by customers and clients, filtering spam e-mails and other communication relevant to the company, placing orders sent to the company's inbox, and more.
Edited by Rory J. Thompson