Businesses are in a hurry to make more money, reduce cost, stay in the running, stealing a lead if possible, and, in short, making success a habit. Hence, as migrating to the cloud will ensure all that, the global packaging manufacturer decided to deploy the LiveOps Platform for its sales and customer service departments.
“Sales and Customer Service teams play significant roles in contributing to the ongoing success of a business like this,” said Marty Beard, president and CEO, LiveOps (News - Alert), adding, “Those teams rely on a highly available, scalable and secure contact center solution to help them succeed day after day.”
The LiveOps Platform can be rapidly deployed, has low up-front costs, is location-independent for the geographically distributed workforce, and is fast, agile and flexible. Having been around for over a decade, the platform’s ability to scale, adapt with growth of business and integrate with legacy vendor systems through the open API framework, has made it the partner of choice for companies wanting to migrate to the cloud.
Hence, the global packaging manufacturing company will be using LiveOps to deliver integrated multichannel inbound and outbound sales and customer services to key vertical industries. To ensure the highest quality of service, it will also leverage the several core functions within LiveOps.
The platform supports voice, e-mail, chat, SMS and the social media; this multichannel capability enables integrated cross-channel customer service with no third party integrations required. Agents can be added easily, reports can be customized and IVRs designed. Even the updates are automated.
LiveOps is constantly innovating to ensure that customers realize the many benefits that accrue when they migrate to the cloud. Given the platform’s versatility, delivering customer and sales services is expected to be a breeze.
Edited by Alisen Downey