When businesses grow, they need software that can keep pace, especially if the market is dynamic and competitive. That is exactly what CSG, a global provider of interactive transaction-driven solutions and services, has been doing –evolving its portfolio to help its clients generate revenue, maximize customer value, and manage their businesses more efficiently.
CSG and Virgin Mobile have been partners for over 12 years, and during that time, CSG’s Singleview, a convergent revenue-management platform, has scaled seamlessly to match Virgin Mobile’s (News - Alert) growth in Australia and meet ever-changing market demands.
“CSG Singleview is the core of our billing operations,” said Graham Milne, director of technology and delivery at Virgin Mobile Australia, noting that the solutions’ flexibility allowed the company to develop new services quickly in a highly competitive market.
With the two important C’s- customer experience and compliance- jumping up on the priority list, Virgin Mobile decided to expand its use of the Singleview platform to meet the changing regulatory standards and further improve Virgin Mobile’s customer experience.
Thanks to Singleview’s upgraded capabilities, Virgin Mobile finds itself well positioned to remain in full compliance with Australian Communications and Media Authority (ACMA) standards. Its customers can also view and manage account balances, which helps to keep them within credit limits.
“Virgin Mobile’s customers are now in full control of their spend, allowing them to avoid exceeding their voice and data limits through market-leading anti-bill-shock features,” said Ian Watterson, vice president and managing director of Asia-Pacific for CSG.
More than 60 of the world’s leading wireline, wireless, mobile and IP network operators rely on CSG’s next-generation Singleview platform for their fully converged real-time prepaid and postpaid charging and billing services, said the company, adding that clients across APAC and around the world look to Singleview to manage their ever-increasing subscriber numbers and transaction volumes.
Edited by Blaise McNamee