TeleNet Marketing Solutions has recently deployed CallScripter’s premise-based agent scripting solution, with an aim to enhance its outbound campaign management workflow and performance.
Officials at TeleNet said they are using the premise-based agent scripting solution at a 260-seat call center based in Bogart, GA. Also, CallScripter has offered special enhancements to TeleNet to achieve and maintain its lead quality assurance process and increase the returns from outbound lead-generation programs.
Chris Engel, Vice President of Information Technology at TeleNet says, “CallScripter will enable us to continue to improve our internal processes and provide an excellent platform for our continued growth. Moreover, it will allow us to leverage new techniques, add more efficient workflows for agents and quality assurance, and provide extended reporting capabilities for both our management team and our client base.”
Engel further added that the CallScripter solution gives them the necessary flexibility and platform independence as technology continues to evolve.
According to CallScripter, businesses can enhance agent efficiency and decrease average handling time with their application. It also offers an interactive script infrastructure to the agent, which addresses the requirements and requests of the caller. The agent has all the information and data sources, provided by the workflow model and scripts, to carry out tasks in a proficient and successful manner.
With easy-to-use drag & drop controls and ready-made templates, as well as a series of advanced data management tools, CallScripter is diverse and all-encompassing, according to the company.
Kevin Ellis, Sales Director at CallScripter says, “We are honored to be selected by TeleNet to provide them with a solution that will allow them to expand and enhance their already successful contact center offering. They are another example of our recent successes in the North American market and we look forward to developing a successful relationship for many years to come.”
Edited by Rory J. Thompson