Call centers continue to thrive in this economy, with new opportunities everywhere. We have the latest details.
Unite US announced that the company has entered into a strategic partnership with Verizon (News - Alert) Communications Inc., to provide employment opportunities for military veterans and their families within Verizon group. Following the development, Unite US will provide extensive support to create awareness about Verizon’s community engagement and recruitment initiatives for military veterans and their families.
Taylor Justice, co-founder and chief business officer at Unite US, said, “We are proud to collaborate with Verizon in this endeavor and feel that it will be truly beneficial for both parties. Our solution creates a sustainable eco-system for anyone involved with the military community and the Unite US platform will change the way in which they communicate.”
In other news, a provider of campaign management and direct response marketing services chose inContact to support both its inbound and outbound sales as well as customer service operations. The direct marketing leader was looking for a cloud contact center solution that would guarantee platform stability, would be easy to manage and maintain as well as be free from concerns about reliability and ongoing dependency on external IT services.
"The agility of the cloud provides truly unified connectivity between software, infrastructure, and telephony," said Paul Jarman, CEO at inContact. "The inContact solution allows businesses to make changes to their services and offerings on the fly, reduces the dependence on outside services, and provides the freedom to make system-wide changes as desired.”
British Sky Broadcasting has found that using social networking internally connected employees and outsourced agents. The mass media company chose Salesforce’s Chatter, an internal social media solution that functions much like Facebook (News - Alert) or Twitter. It is especially helpful as a problem-solving tool when someone needs to solve a problem and the company’s knowledge base does not address it. When management monitors the content, it not only limits counterproductive content like off-topic posts and excessive complaining, but also makes them aware of problems that need to be fixed.
There is other news going on as well, and it’s updated daily. Be sure to check in with us on a regular basis for the latest updates.