Resort Travel & Xchange (RTX) is a timeshare and vacation ownership exchange company based in Asheville, N.C. Many resorts and developers are working with this company to make use of the best exchange options available to them as its members.
To offer more accessibility to its customers, RTX has recently inaugurated A 5,000 sq. ft. state-of-the-art call center in Orlando, Florida. With this facility, RTX aims to reach out to its expanding member base.
Orlando is the major hub of the vacation ownership and timeshare industry. The company also has THE option to hire capable and informed timeshare operations staff members there, with many universities spread out in the city. The company also has its members spread throughout Florida, and this location compliments RTX’s home base in Asheville, NC.
The new call center has also given a boost to the company’s member services staff to go up by 30 percent. Some managers from the Asheville office went to Orlando to help open the new call center, but the majority of the staff was hired directly from the Orlando area.
“We’re very pleased to have a physical presence in the timeshare capital of the world,” Horton states. “Ultimately, it’s good for our company, our partner resorts and our members.”
RTX’ working model differs from its competitors. The company recruits members and allows them to place search requests anywhere (not only affiliated resorts), after which the team searches for obtainability in all resorts and hotels in that area, rather than just in a directory.
This way, RTX members have access to the lowest exchange fees, the flexibility of split-week reservations and the longest deposit period in the entire exchange industry.
The company has already added Festiva Adventure Club as a new member and hopes to expand this service to new clients.
“And in addition to allowing RTX to serve a larger number of clients and members,” says Will Horton, RTX president and CEO, “the Orlando office has also allowed RTX to expand its member services hours for Festiva Adventure Club members.”
Edited by Rory J. Thompson