A subsidiary of a multinational printing services company reported last week that it will be cutting several hundred jobs when it closes a call center in Houston.
According to a news report from the Houston Business Journal, a Xerox subsidiary will be laying off 468 people as a result of the closure of its Houston facility on Sept. 30. The closure will reportedly take place because of Xerox's changing relationship with Sprint (News - Alert) Corp., a Xerox client that it may have serviced from that location.
Kevin Lightfoot, vice president of corporate communications for Xerox, issued a statement concerning the closure and mentioned the company's hiring practices overall.
"The changing demands of Xerox's clients produce cycles of hiring," Lightfoot said. "We continue to hire new employees in many locations and will continue to hire in Houston to meet the needs of other clients."
The business journal reports that in 2010, Xerox bought the owners of the call center, Affiliated Computer Services (News - Alert) LLC, and transformed the 3100 Hayes Road building into a Xerox Business Services LLC-serviced center. The hiring totals in the Houston area have reportedly been declining for Xerox since at least two years ago.
It currently has approximately 850 employees in the Houston area alone, and it has about 7,000 employees in the entire state of Texas. However, the figure of 850 is down from 1,000 in 2013 and from 2,200 in 2012.
Recent layoffs in the state are not all coming as a result of site closures. Last year, Xerox laid off nearly 450 people at an El Paso center because of, once again, a changing relationship with one of its clients. Although the site continued to operate, it did so with a much smaller staff.
The El Paso area is reportedly one of the hottest spots in Texas for call center jobs. With approximately 14,000 people employed in call centers in the summer of last year, workers benefit from the operations of companies such as Xerox and American Directions Group -- a company that opened up a call center there to take advantage of its large bilingual population.
Edited by Rory J. Thompson