In a customer experience management strategy, the customer service forms the most important part. To offer an excellent customer service, a customer service team has to have access to various data from the customer side. Realizing this,
Net Optics demonstrated the high-performance Net Optics (
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Alert) Director Xstream data monitoring switch for mobile networks at
Mobile World Congress, the cell phone trade show that took place in Barcelona last week.
With the advent 10 Gigabit speeds in the networking market, operators have to often deal with more complex, multi-protocol traffic. Under this scenario, the Net Optics Director Xstream is the ideal foundation for a 10G Monitoring Access Platform, the company said.
Combined with real-time service quality monitoring, analysis and alerts, Net Optics demonstrated how 100 percent traffic visibility which helps the operators to provide the highest levels of Customer Service Assurance for revenue generating services over mobile networks. With the help of Net Optics Director Xstream, companies can see more traffic with fewer monitoring tools, and relieve oversubscribed 10G monitoring tools.
“Without an ability to measure the effectiveness of the services customers purchase, or to gain an understanding of how they work each time a customer accesses them, operators can only hope customers are getting what they expected,” Bob Shaw, president and CEO of Net Optics, said. “The Net Optics Director Xstream enables mobile operators to deploy a comprehensive monitoring access platform to address increasingly complex network visibility, security and business continuity requirements.”
The Net Optics Director Xstream helps the companies to share tools and data access among groups without contention and centralize data monitoring in the network operations center. They can also deploy a pool of 10G and 1G tools across a large number of 10G network links, with remote, centralized control of exactly which traffic streams are directed to each tool.
In August, the company
joined F5 Networks’ Technology Alliance Program. F5 specializes in Application Delivery Networking and Net Optics will gain access to F5 technology solutions and resources which will enhance the value of deploying the companies’ products. The Net Optics 1 Gigabit iBypass Switch has been selected as a “fail to wire” solution.
Edited by
Amy Tierney
