LiveOps, a provider of solutions aimed at solving technology and workforce needs, has stated that more than 1,300 of its independent agents answered phones calls and handled donation on behalf of the 'Disaster in the Gulf: How You Can Help' telethon hosted by Larry King and CNN.
LiveOps (
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LiveOps stated that they had assisted the Red Cross during the Hurricane Katrina relief effort by handling calls from family members looking for missing or displaced loved ones. LiveOps was the only call center to respond and ramp up in hours to assist the Red Cross when compared to other call centers' timeframe of days. Since then, the company has been on hand to help many other relief organizations with emergency and fundraising efforts.
Chairman and CEO of LiveOps, Maynard Webb has commented that it is a tremendous opportunity and honor for LiveOps to leverage their versatile technology platform, as well as their large and giving agent community, to offer help for a cause like the oil spill disaster that took place along the U.S. Gulf Coast region.
LiveOps claims to operate the world's largest virtual contact center in the cloud using their on-demand technology and have first-hand experience managing the pressures and complexities of day-to-day contact center operations.
The company's On-Demand Contact Center Platform is used to optimize the performance of LiveOps which manages over 43 million calls per year, provide 99.99 percent availability, and maintains highest levels of security with sensitive customer data and handles over 15 million credit card numbers, over 1 million bank account numbers, and over 100,000 social security numbers each year.
Webb added that the tireless efforts of The Nature Conservancy, United Way, and the National Wildlife Federation are astounding and LiveOps is pleased to partner with these organizations to provide the 'on-demand' technology and people resources needed to put a national telethon effort together so quickly.
