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Advantages of moving
to the cloud
Focus more on what really drives your business and leave the technology to us.
Frost & Sullivan TCO Study
This Frost & Sullivan study proves cloud-based call centers are up to 58% more profitable.
Welcome to the Call Center Services Community
This online community was created to give business owners the tools they need to successfully operate a hosted call center, virtual call center, or a cloud-based call center. As the world's leader in hosted call center services, we have amassed valuable resources that can help call centers run more profitably and take the pain out of daily operations. Our hope is that by exploring these resources and learning about our products, you will discover new ways to drive profit and improve the customer experience. inContact's award-winning solutions:
- Enable you to deliver exceptional customer experiences
- Decrease costs and increase revenue
- Allow you to focus on your customers rather than maintaining and upgrading outdated hardware
- Give you the knowledge and tools you need to increase the profitability of every touch point
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Geo-Diverse 9-1-1 Solutions Installed in New 9-1-1 Call Centers
Two-thirds of all 9-1-1 call centers in the United States depend on the fully integrated call handing solutions from Cassidian Communications, which facilitates the call taking and dispatching processes for faster, more efficient response results. The company offers a robust IP call processing solution designed for progressive call centers. It also provides geo-diverse 9-1-1 and administrative call processing capabilities to emergency dispatch operations from a fully integrated IP soft-switch. 05/16/2012
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Verizon Enterprise Solutions and Virtual Hold Technology Partner for Call-back Service
As telecom giant Verizon, through its Enterprise Solutions division, ramps up the call center technology solution it provides enterprise customers, it also increases the amount of partnerships it forms with call center technology solutions providers. The latest agreement Verizon has made is with Virtual Hold Technology. Together, the two companies are launching a new cloud-based voice call-back service. The agreement will combine Verizon's network contact center solutions to the enterprise marke… 05/16/2012
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PawnUp.com Increases Its Customer Service Team
PawnUp.com is an online pawn shop that helps people get cash fast, any time without any credit checks. It offers low interest rates, customer service, free evaluations, free shipping, free insurance, and complete security and confidentiality. 05/15/2012
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LivePerson Receives 2012 CRM Excellence Award from CIS Magazine
Commitment to customers and clients and expanding customer relationships lay the foundation for success, and LivePerson, Inc. was honored with Customer Interaction Solutions 2012 CRM Excellence Award from TMC for its effort to improve customer experience with LP Chat.
"We are honored to be recognized by Customer Interaction Solutions for the value that our technology provides to our customers' relationships and ultimately their businesses," Robert LoCascio, founder and CEO at LivePerson, sai… 05/15/2012
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inContact's Call Center Services Suite
While many call centers are simply maintaining the status quo with traditional equipment and old strategies, inContact's call center products are helping hundreds of companies increase market share and profitability across the globe. Learn More »
inContact Platform
Optimize your call center and increase profit with this secure and robust platform.
Product page » Activision case study »ACD Software
Our intelligent and flexible ACD software with skills-based routing enables you to get your callers to the right person, regardless of geographical location.
Product page » PlusOne Case Study »IVR Software
Our IVR enables you to create the perfect mix of self-service and agent managed contacts.
Product page » 2-1-1 @ Impact Case Study »CRM Integration
Through our software and various applications, the inContact platform integrates with over 100 top Customer Relationship Management (CRM) systems, making it possible for you to create a consistent and satisfying customer experience.
Product page » Atlantic Automotive Case Study »ECHO Customer Survey
Allows you to hear the voice of your customer and ensure they are getting the service they need and want.
Product page » Folica.com Case Study »Dialers
Keep agents working on your most profitable activities with our inbound/outbound blended and predictive dialers.
Predictive Dialer Product Page » Blended Dialer Product Page »Network Connectivity
You can use your own telecomm, but why when you can use ours for less? We have a full suite of network connectivity solutions that give you a choice in how you communicate with the world.
Product page » CHS Case Study »Workforce Management
Our WFM tools can optimize your workforce and automate agent scheduling.
Product page » Clearlink Case Study »Quality Management
Helps you create a predictable, branded customer experience.
Product page » Datasheet »
