Call Center Services

Welcome to the Call Center Services Community

This online community was created to give business owners the tools they need to successfully operate a hosted call center. As the world's leader in hosted call center services, we have amassed valuable resources that can help call centers run more profitably and take the pain out of daily operations. Our hope is that by exploring these resources and learning about our products, you will discover new ways to drive profit and improve the customer experience. inContact's award-winning solutions:

• Enable you to deliver exceptional customer experiences
• Decrease costs and increase revenue
• Allow you to focus on your customers rather than maintaining and upgrading   outdated hardware
• Give you the knowledge and tools you need to increase the profitability of   every touch point
• Generate the loyalty necessary to grow your business
Call Center Services Featured Articles

TreeHouse Launches Partner Relationship Management for Microsoft Dynamics CRM Users

TreeHouse Interactive recently announced the release of its Reseller View PRM system for Microsoft Dynamics CRM. This new integrated offering will now bring enterprise-class partner management capabilities in to the hands of Microsoft Dynamics CRM users, officials said.
01/27/2012 [ Read More ]

Crump Life Insurance Services Selects iPipeline CRM

iPipeline recently announced that Crump Life Insurance Services has selected its CRM for Insurance, Forms and iGO e-App. Crump has made this decision in order to automate and streamline business processes for its associates as well as the 200,000 insurance agents and financial professionals who leverage Crump's systems.
01/27/2012 [ Read More ]

Xerox to Build New 500 Seat Call Center in New York State

Multinational office equipment company Xerox has finalized plans to build a new call center in Webster, New York. The facility, once completed, will employ up to 500 people. New York's Governor Andrew Cuomo made the announcement and indicated that the state has negotiated with Xerox to finalize terms for the new call center.
01/27/2012 [ Read More ]

TMC Names GeoFluent as Customer Interaction Solutions 2011 Product of the Year

Lionbridge Technologies recently announced that GeoFluent, its real-time translation platform, has been named by TMC as the Customer Interaction Solutions 2011 Product of the Year. Since 1982, Customer Interaction Solutions magazine has been covering developments, advancements, and other related news for CRM, call centers as well as for teleservices industries.
01/27/2012 [ Read More ]

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Products Showcase

inContact's Call Center Services Suite

    While many call centers are simply maintaining the status quo with traditional equipment and old strategies, inContact's call center products are helping hundreds of companies increase market share and profitability across the globe. Learn More »

inContact Platform
Optimize your call center and increase profit with this secure and robust platform.
Product page »
Activision case study »

ACD Software
Our intelligent and flexible ACD software with skills-based routing enables you to get your callers to the right person, regardless of geographical location.
Product page »
PlusOne Case Study »

IVR Software
Our IVR enables you to create the perfect mix of self-service and agent managed contacts.
Product page »
2-1-1 @ Impact Case Study »

CRM Integration
Through our software and various applications, the inContact platform integrates with over 100 top Customer Relationship Management (CRM) systems, making it possible for you to create a consistent and satisfying customer experience.
Product page »
Atlantic Automotive Case Study »

ECHO Customer Survey
Allows you to hear the voice of your customer and ensure they are getting the service they need and want.
Product page »
Folica.com Case Study »

Dialers
Keep agents working on your most profitable activities with our inbound/outbound blended and predictive dialers.
Predictive Dialer Product Page »
Blended Dialer Product Page »

Network Connectivity
You can use your own telecomm, but why when you can use ours for less? We have a full suite of network connectivity solutions that give you a choice in how you communicate with the world.
Product page »
CHS Case Study »

Workforce Management
Our WFM tools can optimize your workforce and automate agent scheduling.
Product page »
Clearlink Case Study »

Quality Management
Helps you create a predictable, branded customer experience.
Product page »
Datasheet »

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    Your call center uses a unique blend of technology and training to make sure customers have the best experience every time.
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Resources

  • Visit our resources library inContact and learn how to optimize your contact center for maximum profitability.
  • Case Studies »
    Learn how business leaders transformed their call centers and how you can do it too.

  • Whitepapers »
    Learn more about the technologies that can change your contact center for the better.

  • eBooks »
    Learn about the technologies that can enhance your call center without spending a lot of time.

    • Datasheets »
      Learn about specific solutions and what they can do for your call center.

  • Find these resources and more at www.incontact.com.

don't take our word for it

  • Hear What Our Customers Have to Say
    Any company can say just about anything they want about their business and their solutions. At inContact, we think talk is cheap and we'd rather let you see and hear firsthand what we can do for you from the people that know us best – our partners and customers.