Communications specialists at Virgin Media (News - Alert) are creating at least 230 jobs at its Seansea, Wales contact center. The expansion comes after customer demands have increased with the advent of newer technologies available in the television, cable and broadband markets.
According to a report, “The new roles will be based at the Virgin Media site at Matrix Court in Swansea Enterprise Park which opened in July last year. The site is already home to around 900 customer service and technical support employees. The move forms part of plans to create 400 new jobs across the U.K.”
Swansea is home to the DVLA (the Welsh equivelant of the United States’ Department of Motor Vehicles) headquarters, which employs around 6,000 people in the city. Other major employers in the city are Admiral Group, HSBC, Abertawe Bro Morgannwg University Health Board, BT (News - Alert), and Amazon.co.uk.
Virgin Media is creating 40 customer representative roles in nearby Birmingham, which includes nearly 1,000 people already employed with the company. The company also announced it is creating 90 engineering jobs and 40 customer care positions in Wythensaw, South Manchester.
Country MPs and community leaders are welcoming the additions to the country at a time when the global economy has not fully recovered from the 2008 crisis.
The company further announced that it would “provide full training for all the roles. The training will include hands-on practical experience of Virgin Media TiVo (News - Alert), service, and understanding how to help customers get the most out of their Virgin Media packages.”
Earlier this month, international cable company, Liberty Global, showed interest in purchasing Virgin Media. Both companies are reportedly remaining quiet about the potential sale, but analysts have been quick to address some interesting numbers:
“Virgin Media's current market value sits at a little over $10 billion – a figure that rises to $19.4 billion including debt. But to secure a deal, analysts predict that Liberty Global (News - Alert) may have to shell out as much as $24 billion – a figure which some speculate may be too high for the international cable company to afford due to its high levels of debt.”
If the sale goes through, it is unknown what will happen to the new jobs in Swansea.
Edited by Braden Becker