The number one factor of successful call centers is that they have great customer service. There are a number of different ways in which a call center can set itself as the king of the hill when it comes to customer service. Social media use has been one way in which some firms have found success because their operators are able to have a more personal connection with the people who have the questions or concerns.
Taylor-Wimpey is one company that is relying on its first rate customer service professionals to make the difference when comparing the firm to its competitors. Taylor-Wimpey actually goes a completely different route than most other companies when it comes to customer service. Because the firm has a physical location that customers can actually visit and get a hands-on approach with, they are able to make a personal connection.
When someone does have a question and needs to contact the company, they are going to be contacting people they feel comfortable with because they have met some of the staff. The firm never takes on the feel of a faceless corporation that is only interested in making as much money as possible.
Anne Wallace, regional sales and marketing director for Taylor-Wimpey, talked about the company’s approach, saying, “Our customers are our top priority, from their first visit to the development to the aftercare we provide once they’ve moved in. We always welcome their feedback and comments to help us continue to offer the outstanding service for which we are well known. I’d urge anyone hoping to join our happy home-buyers by securing their place at one of our sought-after developments in the Midlands to come along and experience our exceptional customer service for themselves!”
The company is also offering a number of different incentives so that customers are only paying what they can afford. First time buyers get top of the line incentives such as the ability to get a home for 80 percent off its normal price.
Edited by Alisen Downey