For the third time in a row, The Sunglass Fix has been recognized with the Platinum level customer service award, from the Australian Customer Service Awards Company.
Officials said that this award helps businesses listen to the voices of their customers through an independent assessment of the quality of service customers feel they have received.
The Sunglass Fix manufactures and sources some of the best sunglass replacement lenses for sunglasses on the market. The company specializes in a wide range of products and brands, including polarized lens replacement, Ray Ban lens replacement and Oakley lens replacement.
Lainie Anderson, The Sunglass Fix Marketing Director, said: “Winning the Customer Service Award at the Platinum level for a third year in a row, something none of the other businesses, many of them large companies, have achieved is testament to putting our customers first and reinforcing that our business really serves the market we intended.”
In order to select the winners of this award, an online customer survey tool is conducted to collect and analyze feedback from a business’s customers. The results are then graded using the world’s best-practice customer service standards as a benchmark.
Operating out of a central Lab in Australia, The Sunglass Fix produces and ships all Lenses and Custom Made Lenses from down under. The shipping takes a little time but the free shipping offer for all lenses and the award winning products make the company a perfect choice.
Lainie Anderson further added: “Offering superior customer service is paramount to our success as a new business idea. Many of our customers are not based in Australia so they need to feel confident that we are a legitimate business who values our customers. We respond to all phone calls or email Inquiries within 24 hours.”
Edited by Rory J. Thompson